Meta banned M.G. Siegler’s WhatsApp account, with no warning and no explanation, after twice banning his Instagram account:
Yes, that’s right, for a third time in as many years, I’ve been banned by Meta. What for? Do you really have to ask? Nobody knows. My suspicion is that it’s directly tied to the claiming of usernames on WhatsApp, which Meta opened up yesterday. After I claimed mine, it seemingly logged me out of my other active instances. And when I went to log back in… boom. Banned.
Siegler lives in Europe, where WhatsApp is the de facto messaging app. Not having a WhatsApp account is like not having a cellphone.
Making matters worse, people can still message Siegler on WhatsApp, but aren’t told he’s not receiving those messages.
Let me just point out that I run a lot of my household through WhatsApp – including childcare. Imagine if there was an issue with a child and someone was frantically trying to get ahold of me and couldn’t because I’ve been banned? Honestly, should that even be legal?
It should not.
When a platform becomes so ubiquitous that it’s effectively become infrastructure that others rely on, it should not be able to ban you or lock you out of your account without clear warnings and a human-led review and appeals process. Even if fraud (or worse) is suspected. It should take significant effort to shut down an account and the burden should be on the provider to prove why it’s necessary, not on the user to argue why it’s not. I would even suggest that cutting access to critical accounts and services should require the corporate equivalent of a court order. Your Apple or Google account, cellphone number, and, yes, your WhatsApp account, have become as essential as a driver’s license or passport and should be equally difficult to suspend, not simply subject to the (likely AI-powered) whims of the account provider.
(Via John Gruber at Daring Fireball, who writes:
I have never seen the appeal of WhatsApp, and would rank iMessage’s dominance here in the U.S. as one of the many reasons I’m so glad to live here.
Like Gruber, I don’t see the appeal of WhatsApp—my most recent message on there is from 2017. I initially refused to use it out of security concerns—it wasn’t end-to-end encrypted—and now I simply refuse to use it on principle: I detest everything associated with Meta and Mark Zuckerberg. Fortunately for me, anyone I communicate with regularly uses an iPhone and Messages. So in addition to Gruber’s appreciation for iMessage’s U.S. dominance, I’m also grateful my friends and family have great taste in phones.)




